1. Your prices are so low, is the equipment used?
Ans: Unless noted, all
bar
supply,
restaurant
supply
and equipment is new. We have low pricing, because we want your business from now on and accordingly work with very low profit margins. Virtually all our customers are
repeat customers.
NOTE: We will match or beat any internet pricing on brands we represent! Special closeouts or "sales" prices excluded.
2. Where are you located?
Ans: Our store is in Marietta, Georgia, but The internet is a national resource and although our store may not be physically in your area, the bottom line is the cost of goods delivered compared to local prices. An internet search seldom produces
local suppliers. That is what the yellow pages are for, but if you want to save money, shop with us. Our best markets beyond Georgia are California, Texas, Washington, New York, New Jersey, because with delivery charges added, we are generally cheaper than local suppliers. Warranty is administered on a
national basis with licensed repair personnel set up by the manufacturers.
3. When will our order be shipped?
Ans: Many items are in stock and will be shipped within 24 hours after receipt of payment.
4. How long for delivery?
Ans: Normally 3-7 business days. Some special items have 10-14 day lead times or more. We will notify you if that is the case.
5. Many of your competitors do not display an address or location or directions to their store. Why do you?
MANY of our competitors are strictly an internet office with no physical store, no inventory and little equipment experience. They have recently come on line for short term gain and provide little or no customer service. We have been in the
business for a long time and will continue to provide service to our customers for years to come. We are here to stay! We can generally ship to any state in the USA and with delivery added beat local prices.
5. What about refunds if we are dissatisfied for any reason?
Ans: A full credit against future purchase, less any transport costs, will be issued if the item is returned at your expense, unused and unharmed in the original packaging. If a
credit is not desired, then there will be a minimum 20% re-stocking fee ( If the equipment is drop shipped from a supplier, then the supplier's re-stocking fee will apply and may be greater than 20%). Return must be implemented within 15 days from original delivery date. We retain the right to inspect
the product for use or damage and may reject any claim for refund. A return authorization is required.
There will be no allowed return or refund on furniture or other special ordered or custom made products!
6. What if we cancel our credit card order prior to shipment?
Ans: If the transaction has already settled, We will be charged by our merchant account 2 1/2% for processing and 2 1/2% to credit your card for a total of 5%. This is money we can not recover, so your refund will be less 5%.
7. What method of payment is available?
We accept most major credit cards, money order, cashiers or company check.
8. What about warranty?
Ans: All new equipment
supply carries the manufacturer's standard warranties, normally one year. Our used equipment has 30 days parts, 30 days labor.
9. How do we know if the appliance we want to purchase will fit in our space?
Ans: Use the "Contact Us" link to request any necessary dimensional or other information and we will respond ASAP! Most of the detailed product sheets have adequate dimensions
listed.
10. What are the shipping charges?
Ans: Shipping charges are calculated and added based upon product weight and distance to your location, using very competitive UPS or Motor Freight rates (some competitors simply add 10% or
jack up their prices to cover freight costs). To find out charges, enter the "Checkout" phase and your charges will be displayed prior to making a final purchase decision.
11. A competitor offers "free shipping", why don't you?
Ans: Our competitor still has to pay the freight and charge you, regardless of what they say on their web pages. We do not rely on "tricks" to sell our products.
12. What do we do if our goods arrive "damaged"?
Ans: When your goods are delivered, open boxes or packages and INSPECT IMMEDIATELY with the delivery person and if there is any noted damage to the goods, register a claim with the carrier and
do not accept it from the carrier. Our products are shipped undamaged FOB from our store or manufacturer with freight allowed. We are not in the motor freight business, so a damage complaint either obvious or hidden must be initiated by the receiving party (the buyer) and a claim made with the carrier. We can not
process this claim for you, as we are not there to receive and inspect. Compensation must be claimed from the carrier responsible for undamaged delivery. We will assist you with this process if necessary, but this claim is the responsibility of the buyer. Damage is rare, but it can occur. RESPONSIBLE
INSPECTION WILL FACILITATE RESOLUTION OF ANY DAMAGE CLAIMS.
